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PMA Financial Network, LLC And Its Affiliated Companies Business Continuity Plan

Disclosure Statement:

The PMA Companies have developed a business continuity plan that covers how the Companies will respond to events that can significantly disrupt operations (hereinafter the PMA Business Continuity Plan). Since the timing and impact of disasters and disruptions are unpredictable, the Plan provides flexibility in responding to actual events as they occur.

The PMA Business Continuity Plan includes:

  • Assessment of financial and operational activities;
  • Mission-critical system data backup and recovery;
  • Communications with customers, employees and regulators;
  • Remote access for all staff to allow PMA to continue operations ;
  • Coordination with critical suppliers, contractors, banks and counterparties; and
  • Providing customers with prompt access to their funds and securities

PMA has specified and developed the necessary backup facilities to continue its operations until normal working conditions can be restored. The following specific strategies for dealing with disasters of varying severity were used in development of the Business Continuity Plan:

Building Disruptions

In the event of a power outage, PMA maintains a backup generator that will be activated, which allows its systems to continually run until power is restored. PMA has remote access capabilities for all staff to continue business operations. In addition, PMA has engaged with a third-party disaster recovery service provider to provide, upon the declaration of a disaster, temporary office space facilities equipped with telephones and Internet access, servers, computers and other required office equipment.

District, Citywide And Regional Disruptions

In the event that PMA’s Naperville office building is not accessible, PMA has remote access capabilities for all staff to continue business operations. In addition, PMA maintains two backup facilities located in geographically diverse areas that can be activated immediately upon assessment of the disruption. These facilities are fully equipped to resume operations. The planned recovery time, including a relocation of sufficient personnel to resume sufficient services for the local, citywide or regional disruptions, is approximately four hours, although the recovery may be negatively affected by the unavailability of external resources and circumstances beyond PMA’s control. PMA may also utilize the services of its third-party service provider to provide additional office space facilities as reflected above.

Contacting PMA

If after a significant business disruption you cannot contact us in our Naperville, IL corporate headquarters at (630) 657-6400, please contact one of our branch locations, in Minnesota at (763) 497-1490 or in Wisconsin at (414) 225-0099, or go to our website at www.pmanetwork.com.

PMA’s Business Continuity Plan is reviewed annually and is changed as needed to reflect the current operations and recovery strategies. Customers can obtain updated Plan summaries by requesting a written copy by mail or through the PMA website.

Dated: April 2020